Privacy Policy
Effective Date: April 9, 2026
Burntside Lodge (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect information you provide when interacting with our website and services.
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Information Collected
We may collect the following information:
Name, phone number, and email address
Reservation details (resort or restaurant)
Information you provide when contacting us via phone, SMS, email, or website forms
We use your information to:
Respond to inquiries and customer service requests
Manage and confirm reservations
Communicate with you regarding your stay or dining experience
Improve our services and customer experience
We may share your information with service providers who assist in operating our business (e.g., reservation systems), but only as necessary to provide services.
We implement reasonable safeguards to protect your information. However, no method of transmission over the internet or mobile networks is 100% secure.
We do not sell or share your personal information with third parties for marketing purposes.
SMS Communication
If you contact us via SMS, we may use your phone number to respond to your inquiry and provide relevant information related to your request, reservation, or visit.
Messaging is customer-initiated and conversational
Message frequency varies based on your interaction
Message and data rates may apply
You may opt out at any time by replying STOP
Opt Out / Removal
You may opt out of SMS messages at any time by replying STOP
You may request access to or deletion of your personal information by contacting us via web form, mail, email, or telephone:
